That Time The FedEx API Stopped Working on Cyber Monday

We were cruising along on Cyber Monday afternoon when I noticed that the FedEx Rate API was down, which is kind of important since we use it to pull shipping rates during checkout. No big deal I thought, it will default to the backup system, which was a rate table in our database. FedEx has scheduled downtime regularly and this backup has always worked well. Just to be certain though, I started investigating and realized that since this “downtime” wasn’t scheduled, we weren’t receiving a… Continue reading

12/8/14

Guest Checkouts – The Feature We Should Have Had 5 Years Ago

Today we launched guest checkouts on Detailed Image. A guest checkout just means that the customer isn’t required to create an account to make a purchase. Every single article or study we’ve ever seen has said something to the effect of “if you don’t have guest checkouts you’re basically burning money and pissing off potential customers”. A few weeks ago I realized that I’d be able to launch the feature before the holiday shopping rush if I hustled. Presumably guest checkouts are most important during… Continue reading

11/20/14

When Spreading Yourself Thin Goes Wrong (But Also Right)

This week was SEMA Show in Las Vegas, the largest auto show in the US. As we’ve done the past few years we covered the event from a detailing angle. On our Ask-a-Pro Detailer Blog and on social media we cover new product launches, start accepting pre-orders for newly announced products, hold give-aways, caption contests, flash sales and more. We’re the only ones in our industry who cover the event like The Verge or Engadget covers E3. The event isn’t open to the public –… Continue reading

11/7/14

The Simple Brilliance of Using an Index Card for Daily Goals

In 2007 I wrote about how I started outlining my daily goals on an index card after reflecting upon the following passage from The Four Hour Workweek by Tim Ferriss: Don’t ever arrive at the office or in front of your computer without a clear list of priorities. You’ll just read unassociated email and scramble your brain for the day. Compile your to-do list for tomorrow no later than this evening. I don’t recommend using Outlook or computerized to-do lists because it is possible to… Continue reading

10/21/14

Freedom via Gmail on Android

Depending upon who you talk to, our ability to check email on our phones anytime and anywhere is either a blessing or a curse. I think most people see someone they know – a loved one, a friend, or a co-worker – glued to their phone at all hours of the day, constantly receiving push notifications for every email that comes through, and then jumps to the broad conclusion that always being connected to the inbox is pure hell. To that I say: they are… Continue reading

10/20/14

LockerPulse Post-Mortem: 8 Innovative Features

Yesterday was the last day of LockerPulse. The sale is complete and the domain now redirects to SportSpyder. Rather than analyzing what didn’t work with LP, I thought it would be more apt to celebrate some of the really cool innovative things that we did. There’s no sense in dwelling on the past, especially when it worked out so well. Fantasy Player Tracking My #1 favorite feature. We could take a string of text – a player’s name in this case – and compare it… Continue reading

10/16/14

Radio’s Revival? Why Audio is My Favorite Entertainment Medium & What Podcasts I Listen To

I recently read an article in Sports Illustrated about the famous St. Louis radio station KMOX. The article lamented the good old days of talk radio (no link since SI doesn’t publish their stories online). While reading it I kept thinking: sure terrestrial radio probably isn’t thriving right now, but audio as an entertainment medium seems to be undergoing a revival. I myself listen to more podcasts and streaming audio now than I ever listened to traditional radio. Why Audio? Audio is an unbelievably underrated… Continue reading

10/2/14

Focus: DI

As I sort of alluded to in my post a few weeks ago What I’m Interested In, For Now, our sole focus as a business right now is Detailed Image. Really, it’s been that way for a while. Years ago we had multiple streams of revenue, but the success of DI has always outweighed the success of everything else. The business has grown to the point now where it would be silly – and potentially fatal – to focus on anything else. This has been… Continue reading

9/27/14

LockerPulse Acquired by Local Company SportSpyder

Over on the LockerPulse blog I just made the announcement that LockerPulse has been acquired by SportSpyder. I copied that announcement below. The amazing part is that they’re also located in Albany and their president is also an RPI alumni. What are the odds! Needless to say we’re very excited to have such a great opportunity to sell the site to such an ideal company. More to come soon. — We’re excited to announce that LockerPulse has been acquired by SportSpyder. Effective 10/15/2014 LockerPulse.com will… Continue reading

9/23/14

10 Years of Detailed Image

This week we’re running a 10 Year Anniversary sale for Detailed Image. As a part of the sale we’re selling all Detailed Image t-shirts for $5, including our new vintage shirt: Greg did a great write-up over on the Detailed Image blog summing up our thoughts on DI’s first decade: 10 years….it seems hard to believe at times. DetailedImage.com began as a business run out of a basement with borrowed furniture and lots of hard work while some of us were still in college. We… Continue reading

9/15/14