Why We Do REMOTE Work

I recently finished reading REMOTE: Office Not Required by Basecamp (formerly 37signals) founders Jason Fried and David Heinemeier Hansson. The book covers why and how companies should adopt remote work. In typical 37signals fashion the book is simple, elegant, and jam-packed with practical and useful information. Why exactly do we REMOTE? The timing of this read was good for me. We recently started a new schedule where my partners and I spend even less time at the warehouse, both to empower our employees and free… Continue reading

4/24/14Comments (0)

How We’re Making Shipping Better For Our Customers (Without Going Broke)

In my last post I discussed my views on the changing landscape of shipping charges. Increasing costs along with the fear that changing/eliminating shipping offers will upset your customers means that it’s imperative to understand the current costs associated with any ongoing shipping offer and to have a pretty good idea of the future costs. If an offer barely works for you now, it probably won’t work for you in a year or two. We try to look out 3 – 5 years and assess… Continue reading

4/16/14Comments (4)

The Future of Shipping Charges

A few weeks ago Amazon raised the price of an Amazon Prime membership from $79/year to $99/year. If you read the news or followed Twitter, you would have thought they raised it to $99/month judging by the reactions. Read a few of the comments on this Lifehacker post and you’ll get a feel for how upset the majority of people were. Personally the reaction has been a bit perplexing. If you get $99 of value out of it, keep it. If you don’t, ditch it…. Continue reading

4/7/14Comments (13)

Welcome to Adam McFarland .com

I’m happy to finally be on AdamMcFarland.com! The design has been “refreshed” to be responsive and strip out all of the unnecessary distractions. I intentionally wanted the focus to be on the content. That’s what a blog is about. I was partially inspired by this website (NSFW). It’s hilarious but kind of true. I started from the ground up with my own design. I then copied over the minimalist theme I created for our Ask-a-Pro Detailer Blog and stripped out whatever else wasn’t needed. The… Continue reading

3/30/14Comments (4)

Finally Moving to the .COM!

Back in August 2012 AdamMcFarland.com went up for auction. I’ve always wanted the .COM for my site for obvious reasons, so I was ready to spend some money to snag it. I suppose all of the other Adam McFarland’s weren’t interested because I grabbed it for a cool $40. Since then I’ve been procrastinating. Moving this blog, including the 2005 – 2007 blogger archives, is a bit of a project (and not really a fun one at that). Other things were always a priority these… Continue reading

3/27/14Comments (2)

Automating Out of Stock Products

Back in 2010 I wrote a post about Managing Out of Stock Products. There are some great comments on that post. They stood out to me so much that I still recall almost four years later that the prevailing theme was: why don’t you automate it? Well, a few months ago we finally did. The main hold up in 2010 was the accuracy of our inventory system. Since then we’ve made several initiatives and now have the system at the point where it’s as accurate… Continue reading

3/7/14Comments (9)

Why We Don’t Test on Windows Phones

Recently there have been some really good comments on my Responsive Mobile UI Split-Test: Icons or Text? post. Over the weekend a commenter named Yorke said: Also might be worthwhile doing a quick broad device test to see how it renders across the ever changing continuum of device specs. On a quick test on a windows phone it doesn’t render well. I replied: We have not been testing on Windows phone to be honest. It represents 0.25% of our visitors in 2014. We monitor our… Continue reading

3/5/14Comments (3)

Back in Control of My Inbox

I wrote a lot about how I manage my inbox several years back (see Making Email Efficient, My Email Bliss, and Not All Email is Created Equal). The methodologies outlined in those posts served me well for years, however a lot has changed since then: I receive a lot more email, we’ve grown quite a bit, we have a team of employees, and I’ve gotten married and bought a house. Re-reading those posts years later, it’s almost laughable how little applies to me in 2014…. Continue reading

2/27/14Comments (1)

Email on Vacation is a Thing of the Past

Since leaving my job in 2006 I haven’t taken a true vacation. I’ve taken plenty of trips, many of them fun and relaxing, but at no point have I ever gone more than a business day or two without checking my email. Often I just checked it and moved on in a few minutes, but plenty of other times I got sucked into something and lost an hour or two that should have been spent having fun. It’s impossible to unplug when you’re still tethered… Continue reading

2/6/14Comments (6)

Enabling Our Employees

About a month ago my partners and I were discussing that we had to start doing a better job of enabling our employees. There’s a natural progression from training, to getting most of the work done on your own, to complete mastery and ownership of a process. We realized that maybe we were unintentionally inhibiting that last part by being too quick to jump in and take control at the first sign of trouble. You have to be allowed to struggle through the problem solving… Continue reading

1/18/14Comments (3)