Programming Debt Paid

I’ve been working tirelessly the first half of 2019 because I saw a major goal in sight: for the first time since we launched the Detailed Image shopping cart in 2007, I could be caught up on all of my programming projects. Early in the year I set a goal to accomplish this by Memorial Day, giving me the summer to dial back and relax a bit. This morning I pushed out the code for my last project and hit my goal 10 days early!… Continue reading

5/17/19

We’re Expanding Our Warehouse Again!

In 2017 we knocked down a wall in our original 5,000 sq-ft warehouse and expanded to roughly 10,000 sq-ft. At the time, the thought of needing more space anytime soon was laughable. However, after two big spring/summer seasons, we began to consider the idea of expanding again. Then after talking with our industrial park and learning that there was some space available, we decided to jump on the opportunity. Construction started earlier this week, and yesterday the wall came down separating the two spaces. It… Continue reading

3/14/19

Readwise Has Changed the Way I Read

Sometimes the simplest of services are the most brilliant. A few months ago I discovered Readwise, a daily newsletter with a sampling of your Kindle highlights. That’s it. And it’s a paid app. But it’s absolutely worth every penny. Previously the only time I’d revisit my Kindle highlights was when I wanted to revisit a book. Rather than rereading a book a few years later, I might spend 10 minutes consuming my favorite passages by rereading my highlights. Otherwise, those highlights were more or less… Continue reading

3/3/19

Sometimes It Is Crazy at Work, Big Dairy, and Football’s Insurance Problem – Link Roundup

Here are some of the most interesting articles I’ve come across recently: Our book launch was botched and it’s been crazy at work trying to fix it – I always appreciate how upfront the Basecamp guys are when something chaotic like this happens, especially when it’s the launch of a book entitled “It Doesn’t Have to Be Crazy at Work” [Signal v. Noise] Tech C.E.O.s Are in Love With Their Principal Doomsayer – this reads like satire, but it’s not! The futurist philosopher who despises… Continue reading

2/1/19

A New Tool for Managing Busy Warehouse Days

Typically our busiest shipping day of the week is Monday. This is pretty intuitive, given that we’re shipping out orders from Friday afternoon through our 1 PM same-day cutoff on Monday afternoon. Three-day weekends during our peak season, such as Memorial Day, Labor Day, and (sometimes) July 4th, when we’re also typically running a big sale, are even busier. And as we’ve grown over the years, those peaks have become even greater proportionally. Essentially, it’s easier to find growth during a big sale in peak… Continue reading

1/24/19

Software as a Competitive Advantage

One of the best podcast interviews that I’ve listened to in a while is Tim Ferriss’ interview with Stripe founder and CEO Patrick Collison. Around minute 35 they discuss something that I find fascinating. Patrick says: We surveyed companies fairly broadly across multiple industries. And we just asked them what’s holding them back. And that’s a very imperfect methodology, of course, because it’s hard to know what the candidate answers there should be. And maybe those questions are – do they all interpret it the… Continue reading

1/9/19

Cleaning House: iPrioritize Shutting Down & More

One of the things that tends to happen when you’ve been around 12+ years and experimented a lot with different business models and ventures, especially in the beginning, is that you end up with a ton of legacy “stuff.” One of my initiatives for 2019 is to really trim out anything non essential. For instance, until last week we probably had a dozen sites running WordPress. Many of which haven’t been updated in years, but at one point showed some promise, and either still had… Continue reading

1/2/19

Is This the Reason Amazon Sends Small Items in Large Boxes?

One of the great mysteries in shipping is why Amazon, with all of their logistics expertise, often sends small items in big boxes. I wrote a post about this a few years ago. The comments section is particularly enlightening. We have lots of theories, but no answers. This practice is particularly unfair to FBA shippers who have claimed that they end up paying higher rates because Amazon charges them DIM weights on those unnecessarily big boxes. Yesterday I was listening to This Week in Tech… Continue reading

12/28/18

The Albany Business Review Named Us One of the Best Places to Work for 2018!

The Albany Business Review recently named us one of their 2018 Best Places to Work award for small companies. That announcement was back in October, and today they published a short interview with my business partner Greg (behind a paywall unfortunately). The tone was intended to be pretty light/goofy, here’s an excerpt: Using one word, sum up your company’s culture. Busylaxed. A made up word that means staying busy but in a relaxed atmosphere. What is your team’s superpower? Cranking out orders! Our team can… Continue reading

12/7/18

Working From Home This Black Friday

We’re anticipating that this Black Friday and Cyber Monday will be our biggest and busiest ever. Unlike every single previous year though, I’m working from home on Friday and Monday, as are my partners. This is a really big step for us. It was just last Black Friday that I wrote: If there’s one thing we don’t have down to a science, it’s staffing. It seems that every year we have less people than we expect, which puts extra pressure on those who are working…. Continue reading

11/23/18