January 2015 Archives

One Step Closer to Elite: USPS and Our Checkout Process

Continuing my series of posts on our USPS Launch, I want to delve a bit deeper into why this is such a good customer experience, why it saves us a ton of money, and how it really rounds out a great few months of improvements to our checkout process. I mentioned a few months ago that right now I’m most interested in helping us become an “elite” e-commerce company. What’s happened since has been exactly what I was hoping for. I’ve always thought we had… Continue reading

1/23/15

How The Elusive Postal Pickup Finally Came About

Picking up where I left off on my last post, the real challenge in making USPS happen for us wasn’t technical, operational, or financial, it was political. I don’t know the history behind exactly how or why a place doesn’t receive mail delivery & pickup like our industrial park, but early on we learned just how hard of a thing that is to get changed. Once we had decided that USPS would be hugely beneficial for us and for our customers, we realized that we… Continue reading

1/22/15

Why USPS Is Such a Big Opportunity For Us

Offering USPS is such a huge opportunity for us that I want to spend a few posts breaking down the project itself and why it’s such an opportunity. When we moved in to our industrial park in 2008, one of the downsides was that the US Postal Service didn’t pick up or deliver mail to the park. Over time we’ve come to learn that this is pretty rare. At the time though, it wasn’t a big deal. We got a PO Box, created a returns… Continue reading

1/21/15

Finally Shipping with USPS!

New Year, new opportunities. We kicked off 2015 by launching USPS shipping to go alongside our FedEx Shipping. I wrote over on the DI Blog about how this was not nearly as simple as it would seem: As many of our long time customers already know, this has been something that we’ve wanted to offer for quite some time. Unfortunately our warehouse is located in an industrial park that does not get regular pickups or deliveries from the USPS. This means we’ve had to set… Continue reading

1/20/15