February 2015 Archives

The Perfect Vacation Computer – The Toshiba CB35-B3340 Chromebook 2

Last year I wrote a post about why I loved our company Samsung Chromebook: If I drop it or spill something on it or it gets stolen we’re out $329.99 and I maybe should change my Google password to be safe. That’s nothing compared to the cost of losing the Zenbook – both financially and the data on the computer. Most of my non-programming work is done in the browser, but if I need to do some quick programming or access a file on my… Continue reading

2/24/15

Improving Fraud Management With Our Chargeback System

My previous chargeback posts are some of the most viewed and commented on my blog, and for good reason: merchants often get the short end of the stick when it comes to chargebacks. In the middle of last year it became clear that we finally needed to implement some sort of semi-automated fraud detection system, but not for the reason you might suspect. Chargebacks weren’t up, but our order volume was, and that meant that the time we spent investigating orders for potential fraud was… Continue reading

2/18/15

Why We Use Excel, Google Sheets, AND Libre Office Calc

When we were first starting the business and saving every single penny mattered, we shunned buying a lot of expensive software (x 4 people) and instead embraced free open source alternatives like Mozilla Thunderbird and Open Office. As time went on though it became apparent that we needed Microsoft Office, particularly Excel, for two main reasons. First, the advanced tools in Excel could make real positive impacts on our business when it came to higher level data analysis like forecasting. Second, other companies we work… Continue reading

2/11/15

The Last Twist in the USPS Story: Vacation

One of the more stressful things about our recent USPS launch was that I had a vacation looming three weeks after launch. Typically after a major launch like this I would be closely involved in the day-to-day for a few months. This launch impacted major things like our checkout process and order processing at the warehouse. Since problems were likely to arise, I had to make sure that every possible scenario was documented and that someone was trained to handle it. That would normally happen,… Continue reading

2/10/15