Culture

We’re #16 on the List of Fastest-Growing Companies in Albany

For the third year in a row we’ve been named to the Albany Business Review’s List of Fastest-Growing Companies (link is behind a paywall). This year we were #16 with 96.31% three-year growth! Last year we were #21 with 48.37% growth, and the year before we were #18 based on five-year growth. What struck me this year when looking at the list was the current number of full-time employees. At 8 we had the second fewest of the 34 companies that submitted that information. Many… Continue reading

6/23/18

Memorial Day Madness – When Systems Get Pushed to the Limit

Typically, I don’t spend a ton of time within our day-to-day operations. More so than anyone else at our company, I’m usually working on developing features that will improve our customer experience and/or save us time and mistakes. Most of the time I’m a few steps ahead, meaning I’m creating/fixing/improving something that’s not quite a problem yet or that we probably don’t need yet, but that we think we will in the future. Having this mentality has largely saved us from ongoing total chaos as… Continue reading

5/30/18

Would Universal Health Care Encourage Entrepreneurship?

I’ve always thought that the answer to that question is a resounding yes. While I do think that employers have a role in the health, balance, and overall well-being of their employees, it never made sense to me that as an employer I decide my employee’s health care options any more than it would make sense for me to make decisions about their schools, parks, and roads. Nothing about running an e-commerce company makes me qualified for those types of decisions. We provide our employees… Continue reading

10/18/17

How to Handle a Good Employee Leaving

We recently had a really good employee leave us for a better opportunity. I think most businesses botch almost all aspects of an employee leaving, to the detriment of the employee, other employees, and the company in general. This was our first opportunity to show that isn’t the case with us, and I think overall we did a pretty good job. It seems like the last few weeks of a job often suck for the employee leaving. Their boss and co-workers resent the person for… Continue reading

8/8/17

Letting Go to Grow: Why Delegating “Ownership” Matters

I accepted my first and only full-time engineering job at Schick with a few months left in my last semester of college. I had done a nine-month internship at the company. But the main reason that I decided to go back without even interviewing anywhere else had nothing to do with my previous experience there. It was my new boss. The department that he ran didn’t exist when I had interned there. He was young, energetic, and extraordinarily intelligent. We hit it off when I… Continue reading

6/13/17

“I Have a Question…”

Towards the end of 2015 we noticed a problem. Too often our employees would interrupt us to ask a question that they could easily find an answer to themselves. This was particularly a problem in our old office – an interruption would often interrupt everyone else because we were so tightly packed. The problem wasn’t exclusive to the office though, the same thing would happen via Skype when someone was working remotely. And to be fair, it wasn’t exclusive to our employees either – sometimes… Continue reading

5/16/17

Extending Our Employee Benefits To Warehouse Associates

We recently hired two more warehouse associates, bringing our total team to eleven (five warehouse associates, three salaried employees, and us three owners). We keep our job posting up on our website year-round, although we only open the application form when we’re accepting applicants. Each time we make a few tweaks to the application but for the most part it remains relatively the same. This time though, we added a really important bullet: Long term employees are eligible for health insurance and Simple IRA with… Continue reading

3/7/17

How We Structure Paid Time Off For Full-Time Employees

One of the many decisions that requires some effort when hiring full-time employees is how to structure paid time off. We put a lot of thought into these decisions in 2010 when we brought on our first full-time employee. Since that time we’ve found that these policies have worked out really well for a small company like ours. PTO vs Sick Time + Personal Time + Vacation Time This, I think, is the first choice we made. Should we divide up sick, personal, and vacation… Continue reading

1/9/17

The Great Warehouse Flood of 2014

Early on a Monday morning in January of 2014 I received a phone call from our warehouse manager. Typically early morning phone calls mean that something is wrong, but usually it’s nothing like this. When our employees arrived that morning they were greeted by a flooded warehouse. Parts of the warehouse were in several inches of water, and most of it was in some sort of standing water. It looked like this: And this: Immediately they started photoing everything, which was a huge help with… Continue reading

2/10/16

“Somehow a couple guys from New York are able to out preform Amazon”

Today we received one of my all-time favorite testimonials from a customer: Detailed image is the best place to get your products from. Don’t waste your time dealing with the other guys or amazon. I’ve been there and done that and somehow a couple guys from New York are able to out preform amazon on shipping speed and customer service. I run a shop and two mobile detail units and I’ve decided to only buy from DI. They ship fast, answer any emails right away… Continue reading

1/4/16