Culture

How We Structure Paid Time Off For Full-Time Employees

One of the many decisions that requires some effort when hiring full-time employees is how to structure paid time off. We put a lot of thought into these decisions in 2010 when we brought on our first full-time employee. Since that time we’ve found that these policies have worked out really well for a small company like ours. PTO vs Sick Time + Personal Time + Vacation Time This, I think, is the first choice we made. Should we divide up sick, personal, and vacation… Continue reading

1/9/17

The Great Warehouse Flood of 2014

Early on a Monday morning in January of 2014 I received a phone call from our warehouse manager. Typically early morning phone calls mean that something is wrong, but usually it’s nothing like this. When our employees arrived that morning they were greeted by a flooded warehouse. Parts of the warehouse were in several inches of water, and most of it was in some sort of standing water. It looked like this: And this: Immediately they started photoing everything, which was a huge help with… Continue reading

2/10/16

“Somehow a couple guys from New York are able to out preform Amazon”

Today we received one of my all-time favorite testimonials from a customer: Detailed image is the best place to get your products from. Don’t waste your time dealing with the other guys or amazon. I’ve been there and done that and somehow a couple guys from New York are able to out preform amazon on shipping speed and customer service. I run a shop and two mobile detail units and I’ve decided to only buy from DI. They ship fast, answer any emails right away… Continue reading

1/4/16

Pushing Towards a More Relaxed Cyber Week

Each year we get better and better with our Black Friday, Thanksgiving, and Cyber Monday promotions, a week I like to refer to as Cyber Week. This year we ran some amazing deals, probably the biggest sales we’ve ever run. And each year we’ve seen sales growth during Cyber Week, which has been very rewarding. At the same time, we’ve become better and better and scheduling and running promos so we didn’t necessarily feel like we were scrambling around to make it all come together…. Continue reading

12/9/15

Balancing Out the 24x7x365 Nature of Online Business

We’re the first generation of business owners that are truly doing business every second of every day. The internet has allowed us to be open all the time. It’s a glorious, wonderful thing…mostly. I remember going out to a bar with my business partners early on in our business, maybe 2007 or 2008. In the middle of our evening one of them pulled out his phone and checked our sales for the night. It was exhilarating to see our hard work keep working for us… Continue reading

8/21/15

Maximizing The Impact Of Customer Testimonials

Customer testimonials are hard to get. Just think about how good of an experience you need to have to reach out to a company via email or social media to thank them. I might do it a few times per year, only a miniscule fraction of all of my transactions. At Detailed Image we’ve been lucky enough to have hundreds of customers leave us testimonials about their positive experiences. We don’t solicit these testimonials, aside from a line at the top of our Customer Testimonials… Continue reading

5/7/15

Does Bad Weather Affect Our Business?

We set all sorts of records for cold and snow this winter. More than a few people have asked us if a long, cold winter in the Northeast has negatively affected business. It stands to reason that people are less likely to detail when the winter is brutal and Spring starts a month later. The real answer: it’s probably hurt a bit, but we don’t really know. Sales are up, but they’d likely be up a little more if the country had a warm and… Continue reading

4/27/15

When Spreading Yourself Thin Goes Wrong (But Also Right)

This week was SEMA Show in Las Vegas, the largest auto show in the US. As we’ve done the past few years we covered the event from a detailing angle. On our Ask-a-Pro Detailer Blog and on social media we cover new product launches, start accepting pre-orders for newly announced products, hold give-aways, caption contests, flash sales and more. We’re the only ones in our industry who cover the event like The Verge or Engadget covers E3. The event isn’t open to the public –… Continue reading

11/7/14

Making Music Work At Work

When we first started working in our warehouse it was just my partners and I. We had an old boom box (remember those?) that we used to play local radio stations while we were in the warehouse. When we got back to the office someone would throw music on their computer. Sometimes people would use headphones if they wanted to zone in to their work. It kind of just worked and we didn’t think much of it. Fast forward to last year and our lack… Continue reading

10/3/13

How And Why We Adjusted Our Vacation Policies

It feels like we’ve had our core team in place forever. The six of us – myself, my two partners, and our three full-time employees – naturally form such a good team that sometimes we forget that we’ve only been together as a team for 14 months. Occasionally we’re reminded that we’re all still relatively new to each other when things happen that have never happened before and we’re forced to overhaul our policies. We just wrapped up a stretch where three of the six… Continue reading

7/29/13