March 2010 Archives

Making Shipping Estimates a Little More Obvious

Back in September when we did our exhaustive shipping project on Detailed Image, one of the more interesting features was a system we developed to estimate the ship date and arrival date of the package based upon the delivery location, time of day (before or after our last shipment time), day of the week, upcoming holidays, and shipping service selected. It’s a pretty sweet system. In the comments, Oke suggested that we include the day of the week so that the customer doesn’t have to… Continue reading


My Spring

I’ve been busy lately. Check that, we’ve been busy lately. Here’s what’s been going through my head: LockerPulse is coming along great. I used some of the advanced features quite a bit this weekend. Then today when I used my Google Reader I actually wished it did some of the things that LockerPulse does. In a lot of ways it felt like a step back. That’s a good sign. That said, massive web development projects are difficult, especially when mixed with all of the other… Continue reading


Do People Wear Watches to Tell Time?

The other day I noticed someone wearing a nice watch. I thought to myself “when was the last time I wore a watch?” It’s been at least two years. In high school and college, I always had a watch on. For me, it was partially about the style, but mostly about always being able to know the time. When the battery on my Guess watch shit the bed a few years back, I never bothered replacing it. I intended to, but after a few weeks… Continue reading


My Relationship with the Tube

I’ve come to notice that over the past five years my television viewing has decreased sharply. Up until the end of college I watched a lot of TV on my free time, both with my friends and by myself. Since then there’s been a slow but steady transition away from the tube. I still watch a decent amount of sports and a few shows, but just not every single day for several hours. I tend to spend more of my free time doing things. This… Continue reading


Phone Support and Great Customer Service

About two years ago I wrote a post about how we essentially stopped taking customer service phone calls on Detailed Image and still increased revenue that month. Fast forward to 2010. We have a “real” phone system with multiple lines at our warehouse now, but we still don’t answer the phone. Greg checks the messages daily and responds to the person via email if he can, or phone if he can’t find an email address. We still have essentially no phone support. We’ve doubled in… Continue reading


I Just Devoured Rework

Last week 37signals released Rework, their awesome new business book. I’ve long been a fan of theirs – I subscribe to their blog, follow David and Jason on Twitter, watch videos of their presentations at conferences, subscribe to their podcast, and have read their self-published web app book Getting Real many times over. I don’t always agree with the way they do things – just last week I wrote about how our development process differs from theirs – but I really just love their authenticity…. Continue reading


Programming or Design – Which Comes First?

Over the past few years, Mike and I have come up with a pretty good design and development process.  I think the new Detailed Image site is proof of that. I mean, we built a pretty awesome e-commerce platform from scratch in less than five months while still performing most of our day to day responsibilities. It always interests me to hear how other companies do things, especially because we’re starting to learn that we do things different than most.  It’s not that our way… Continue reading


Outsourcing Large Scale Web Development to India – a real life example [guest post]

This is an anonymous guest post by a good friend of mine who recently outsourced a very large web project to a team of developers in India.  Throughout the entire project I’ve been thoroughly fascinated by the concept.  He was kind enough to take time out of his busy day to write a post about his experience. For the last year I’ve been working on developing a fairly large scale web project, not an Amazon, Twitter, Facebook or eBay caliber project but with good planning… Continue reading


Boosting and Chunking

A few months ago I received a request to review a new book.  For the most part, I’ve stopped accepting books to review, but this one was different.  Not only did the author himself email me (as opposed to the typical PR firm), but the topic was actually pretty interesting and something that I haven’t seen covered previously:  assuming you work 8 hours and sleep another 8, the premise of the book is that a large part of your success and happiness come from (or… Continue reading