This Just Made My Day

It’s weird, my email volume doesn’t necessarily correspond to our sales volume at all. In seemingly totally random fashion, I’ll go weeks without having to spend more than 30 minutes a day on email…and then there are days like yesterday where from 7 AM to 8 PM I was answering email (I did take a break for a few hours to go on a hike, so instead of being 13 hours it was probably closer to 9). Seemingly every question was the type of thing that involved a ton of work to resolve.

Anyway, a DI customer had a technical issue that I hadn’t seen before. After a few emails back and forth I was able to identify the issue and fix something on our end to solve the problem. Then this morning I awoke to this in my inbox:

Guys like you is what America needs right about now..good,smart young and vibrant leadership that truly cares about customer service to the masses, specially us car nuts!

Makes it all worth it.

2 comments on This Just Made My Day

  1. Tim says:

    That’s awesome! A little appreciation can make an otherwise mundane day turn around in a hurry. The overall lack of appreciation was a big factor in the decision to sell my previous business, you can only take being abused for so long before it really wears you down, for me that time period was 13 years. Of course there were other, more significant, factors that made us want to sell, but being talked down to, yelled at and occasionally threatened physically is a absolute nightmare to deal with day in and day out.

    • Adam McFarland says:

      Exactly. It’s not like I need it (or even want it) every day, but the occasional email like this, especially after a long day that wore me out, is particularly uplifting.

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