File this one under “never in a million years” and “crazy shit like this only happens to small business owners who are already time-crunched.” On the off chance that someone else runs into the same issue, I decided to post the email exchange I had with Google Apps Enterprise Support. I/we aren’t really that mad, just happy to finally solve the issue and get back to work, while also a little perplexed that GDrive can effectively take down a business class DSL network.
My email from this morning:
We recently experienced a very odd issue with Google Drive.
The only internet option at our warehouse/office is DSL. Our speeds quoted by Verizon are “up to 5.0M/768K” and we usually get pretty close to that.
About a month ago we started experiencing extremely slow speeds in the morning from roughly 8 AM to noon. Speeds generally slowed to about 0.15M download, which is completely unworkable.
After days lost on the phone with Verizon, two onsite visits from their tech support, and three routers, we narrowed the problem down to one of our employee’s computers.
We then studied his network activity and to our surprise it turned out that his Google Drive was overloading the network and crashing our speeds. Every day before he leaves his creates a backup of our accounting books, and then each morning it was uploading the roughly 200 MB file to Google Drive for about 4 hours causing our download speeds to be reduced to the aforementioned 0.15 M or less!
The simple solution was to just stop using Google Drive to back up this file. Since we stopped doing that, speeds have returned to normal.
Is this a problem you’re aware of? Is there a fix, or a plan to implement a fix in the near future?
I realize our speeds are not exceptionally fast, but there must be a lot of businesses and consumers in our situation where those DSL speeds are the best they can get.
We have Dropbox and Carbonite running on some of our computers backing up much larger files and we’ve never had such an issue with them, so it seems as though this is something that can be solved.
Thank you for your time and I look forward to hearing from you.
Co-Owner, Pure Adapt Inc
Here’s the email from Google, which to their credit came in less than an hour and wasn’t totally a cut & paste job. Although I’d obviously love to know a bit more about why this happened, I’m pretty satisfied with the response.
Thank you for your message, I understand you have issue in syncing a large file (200 MB) every day to have your accounting books backed-up and is staking long to get uploaded and is taking bandwidth from your network
A walkaround will be to start uploading the file before the user leaves so it will not interfere on the daily operation of your business.
Thank you for providing us with this suggestion for Google Apps Drive. We’re continually working to improve our offering based on the input we receive from our users.
I’ve recorded your feature request and submitted it to the appropriate team.
While I certainly understand your interest in staying updated on this feature, please note that Google handles feature requests on a rolling basis. Although the appropriate team is aware of this request, it’s not possible for us to provide updates for each individual customer on the status of their request, nor guarantee its implementation. I recommend you check out the Google Apps Blog at http://googleappsupdates.blogspot.com/ for updates (you can sign up for email notifications on new features), or reference the Help Forum to follow updated reports among users.
Thanks again for your patience, and please let me know if you have any questions.
Again, we’re just happy this is over. I hope it never happens to anyone else. I don’t even want to attempt to calculate the man-hours of productivity lost because of it. If it does happen to you, and you Googled it and ended up here, I hope I save you some headaches…and if you don’t mind, please post a comment or drop me an email because I’m super curious if we’re the only ones!