Best-Of
Over one thousand posts spanning more than a decade is virtually impossible to sift through. Here I've compiled all of my favorite and most popular posts. You might also want to check out my timeline. Enjoy!
Post Series
I’ve written several series of posts on a particular topic or theme that I’ve categorized in chronological order for easy reading.
- Partners: How to Find Them and How Many You Need
- Creating a Better Customer Service Workflow
- A Case Study in Hiring Our First Customer Service Employee
- How Amazon Exploits the “Mid-Tail”, Growing at the Expense of Small Merchants
- Chargebacks: How We’ve Been Scammed and What We Do About It
- Why and How I Switched to a Standing Desk
- Shipping in 2014 – The Future of Shipping Charges & How Our Shipping Discounts Work
- How We Were Finally Able to Ship with the USPS After 7 Years
- NFL Season Ticket Experiment
In-Depth Posts
I’ve also written a bunch of longer, in-depth posts on a variety of topics. Often times I spend much more time on these than the average post, and sometimes they involve quite a bit of research. Here are a few of my favorites:
- What’s the True Cost of Eating Out?
- The Results of My “Bike to Work” Experiment
- Inventory – the Death of e-Commerce Companies, Large and Small & Bootstrapping Inventory Management Gone Right
- Browser & Usability Testing…Without Going Insane
- What Startups Are Really Like
- Radio’s Revival? Why Audio is My Favorite Entertainment Medium & What Podcasts I Listen To (I try to update this regularly)
- If I Were 18 Today Would I Still Go To College?
- Minimizing Commuting Isn’t Just About Saving Time
My Gear
Reviews of the technology that I use every single day:
- My Standing Desk
- My Lenovo ThinkPad X1 Carbon Laptop
- My Toshiba CB35-B3340 Chromebook 2 Travel Laptop
- My Google Pixel 2 XL on Project Fi
- My Garmin Vivoactive 3 Fitness Smartwatch
Web Dev Posts
Some of my favorite posts about web developer topics, including tutorials with code:
- Responsive Mobile UI Split-Test: Icons or Text?
- Tutorial: Using Google Spreadsheets to Update a Google Calendar – Our New Vacation Management System
- Insert & Update WordPress Blog Posts With This PHP Script
- Simple IP Geolocation Using Javascript and the Google AJAX Search API
- A List of Email Client User Agents (Plus Our Most Popular Client)
- Insert & Update WordPress Blog Posts With This PHP Script
- Do Facebook Page Likes = Customers? A Quick Estimate Using Audiences
Most Comments - Last 365 Days
- Is This the Reason Amazon Sends Small Items in Large Boxes? (6)
- Software as a Competitive Advantage (4)
- Packing Slip Routing Optimization: How Our Expanded Warehouse Made Our Packing Slips Obsolete & How We Improved Them (4)
- The Cost of Cash (4)
- Site Updates – HTTPS, Matomo Analytics, & More (4)
- We’re Expanding Our Warehouse Again! (2)
- Programming Debt Paid (2)
- A Video Overview of Our Pick & Pack Process (2)
- When Skills Accidentally Get Stuck in Time (2)
- Responding to Raw Ideas (2)
Most Comments - All Time
- Tutorial: Using Google Spreadsheets to Update a Google Calendar – Our New Vacation Management System (93)
- Chargebacks: how we were taken for $6k and how we’re fighting back (85)
- PayPal – The Worst Customer Service Experience of My Life (56)
- Simple IP Geolocation Using Javascript and the Google AJAX Search API (48)
- Warehouse Heating Problem Solved…3+ Years Later (48)
- Chargeback Fraud – Customer Caught Red Handed (Finally!) (39)
- Inventory – the Death of e-Commerce Companies, Large and Small (31)
- Productive Output: What the 9 – 5 Misses and Why I’m Done with a 40 Hour Workweek (27)
- Coffee Shops Don’t Like Being Offices. Opportunity? (23)
- Our Warehouse – Updated Pics, Order Packing, and the Future (22)
10 Random Posts
- What I Learned From Our New York State Sales Tax Audit
- Order Confirmation Pages – Old Navy Needs to Step up Their Game
- Averting a Customer Service Nightmare
- What Matters Now (or the best free eBook ever)
- Jack Dorsey is Really Smart
- The Absolute Hardest Thing To Do For Any Business Owner
- Taking Advantage Of Our Slow Season
- Getting Creative for Winter
- Five Random Websites I Love
- Carpooling Doesn’t Save Me Money