Work Ethic

That Time The FedEx API Stopped Working on Cyber Monday

We were cruising along on Cyber Monday afternoon when I noticed that the FedEx Rate API was down, which is kind of important since we use it to pull shipping rates during checkout. No big deal I thought, it will default to the backup system, which was a rate table in our database. FedEx has scheduled downtime regularly and this backup has always worked well. Just to be certain though, I started investigating and realized that since this “downtime” wasn’t scheduled, we weren’t receiving a… Continue reading


When Spreading Yourself Thin Goes Wrong (But Also Right)

This week was SEMA Show in Las Vegas, the largest auto show in the US. As we’ve done the past few years we covered the event from a detailing angle. On our Ask-a-Pro Detailer Blog and on social media we cover new product launches, start accepting pre-orders for newly announced products, hold give-aways, caption contests, flash sales and more. We’re the only ones in our industry who cover the event like The Verge or Engadget covers E3. The event isn’t open to the public –… Continue reading


Monday as a Measure

Steve over at Nerd Fitness wrote a great post last Monday entitled Always Dominate Monday: I challenge you today to start looking at Mondays differently. It’s not the start of a long week. It’s not the worst day of the week. Monday is the most important day of the week, so do it right: Plan out your meals for Monday on Sunday night. Where, when, and what will you eat? Can you prepare any of that the night before? Plan out your workouts for the… Continue reading


Do More With Less

One thing I think we do really well is get more done with less.  Less time.  Less experience.  Less money. Less room for error.  What we have “less” of has changed over time. Sometimes it even changes from project to project.  What hasn’t changed is our ability to consistently make the most of what we have.  It’s one of the reasons that we have steadily grown as a company over 5+ years. It’s hard to know exactly why or how we’re able to do more… Continue reading


X != Y

From the time we start learning we’re taught that if we put in X (time) that we’ll get Y (what we want). In school, if you study and do your homework, you’ll get good grades and be able to get in to a good college. At most jobs, if you work long and hard and are a team player, you’ll get raises and promotions (regardless of whether or not the work you did positively effects the bottom line). These statements are correct in most situations… Continue reading


Teamwork in Action

I’m writing this on Wednesday morning. Up to this point my work this week hasn’t really resembled what a “normal” workweek looks like for me. At all. I’ve spent the majority of my time in the warehouse helping the guys pack orders (we had a really successful early early holiday sale), answering customer service questions (which spike during big sales like this), and interacting with job candidates for our customer service position. Kind of a far cry from the usual web development and web marketing… Continue reading


How Our Team Pulled Together Quickly For Today’s Big Product Launch

At 6 PM EST tonight Detailed Image was among the first retailers to begin selling the new Meguiar’s DA Microfiber Correction System. Meguiar’s is arguably the most well-known detailing brand in the world, and this product line has been receiving tons of hype. The whole process has been fascinating to watch unfold. For the most part, everything has happened within the last week. Everyone has been working their ass off to ensure that at 6:01 PM tonight we had done everything we could to have… Continue reading


My Productive Fall

Towards the end of Summer I decided to sit down and make a list of things that I wanted to accomplish this Fall before the Holiday Season started. It was a lot – more than I thought I could get to – but I like to challenge myself. We consider our “Holiday Season” to start on November 1. I like to have every new cart feature in place by mid-October so we have some time to work any kinks out before the big rush. I’m… Continue reading


Giving Credit Where Credit is Due

Yesterday I had to go to the DMV to renew my license. Not exactly my favorite thing to do. I purposefully drive a little further to a rural area as to avoid any of the downtown DMVs because those places are a mess. When I walked in around 10:30 AM, my best guess at when it would be empty, I was greeted by a nice long line anyway. While I was waiting though, I noticed that one of the ladies helping people was really good… Continue reading


The Idea Chart

About once every year I find myself re-reading Getting Real, the first book by 37Signals from 2006 about their software development process. There’s so much good stuff in there. I could probably do multiple posts on each chapter. Anyway, one thing that caught my eye when I was flipping through recently was this “idea chart” in Chapter 6 by Derek Sivers, one of the many “experts” they reference throughout the book: Be An Executioner It’s so funny when I hear people being so protective of… Continue reading